If you misplace your shipping confirmation email, please email a Playonna’s customer service representative at hello@playonna.com
SHOPPING CART
SHIPPING POLICY
FREE Shipping Policy – Some Things To Know:
1. ALL Orders of $80 USD or More Ship Free! (Free Shipping available to 48 Continental US states and 10 lower Canadian Provinces only, non-wholesale orders).
The Free Parcel Shipping offer applies to PLAYONNA.COM orders only.
2. We process and ship all orders within 24-72 hours of receipt (unless otherwise stated).
3. Your order will typically be delivered 6-8 business days after all of your items are available to ship.
4. All Canadian residents will be charged applicable sales tax.
5. The Free Shipping offer is subject to change without notice.
6. To qualify for free shipping, your order must total $80 USD or more before any taxes, fees or shipping charges are added.
7. Free shipping applies only to shipping addresses in United States and Canada. Existing parcel shipment restrictions to remote locations may still apply. See full Shipping Policy below for more details.
8. Free shipping will not apply if any purchase of an eligible item is cancelled, resulting in a total purchase of less than $80 USD.
HOW AND WHEN PARCEL SHIPPING ORDERS ARE SHIPPED AND DELIVERED:
- Parcel Shipping orders are shipped directly to the shipping address you have provided (we cannot ship to PO boxes at this time).
- Orders ship via standard ground shipping usually within 1-3 business days from the time your order is placed.
- Shipment will usually arrive 6-8 business days after the order has shipped for most destinations. Transit time may be longer to remote addresses.
- Normally, shipment(s) are scheduled to arrive Monday to Friday, between 8 am and 5 pm local time.
- If you are not home to accept your shipment, a shipping notification card with further details will be issued.
- Multiple items (more than 10) may be shipped separately due to size or availability and may arrive at different times.
Order Tracking
Your order will be delivered by a third-party shipping provider who will offer order tracking service. This service will allow you to monitor your package as it makes its way to its final address.
When your order has shipped you will receive an e-mail shipping confirmation containing a tracking confirmation number.
You can check the status of your shipment in the following ways:
- Follow the instructions included in your shipping confirmation email to track your order through the carrier’s website
- E-mail us at hello@playonna.com for a status update
© 2023 Playonna Skincare.
