FAQS

HELP! WHAT PRODUCTS DO I BUY?

Great question! We've put together a quick guide for picking out the perfect products for a complete beauty regimen. Check it out here!

ARE YOUR PRODUCTS CRUELTY FREE? HAVE THEY BEEN TESTED ON ANIMALS?

Playonna products have in no way been tested on animals and are cruelty free. We are passionate about providing premium natural products and will not offer animal based or animal tested products.

HOW DO YOU OFFER NATURAL PRODUCTS AT SUCH A GREAT VALUE?

By offering many of our products exclusively online we are able to pass along our cost savings directly to you. Additionally, by sourcing our products in extremely small batches we are able to provide the freshest, premium product at an exceptional value.

DO ANY OF YOUR PRODUCTS CONTAIN HARMFUL PARABENS, PHTHALATES, PEG OR SLS?

Absolutely not. All of our products are 100% free of any harmful ingredients such as parabens, phthalates, PEG and SLS.

DO YOU OFFER PRODUCT SAMPLES?

We do not currently offer samples. However, with the benefit of our satisfaction guarantee you can effectively try our products risk-free.

HOW QUICKLY WILL MY ORDER SHIP?

Most orders will be completed and shipped within 24-72 hours. If there are any concerns with timing or special requests please get in touch with us prior to placing your order.

WHAT SHIPPING OPTIONS ARE AVAILABLE?

You'll have the option to select Standard, Expedited and Priority Shipping once an item is placed in the cart.

DO YOU SHIP INTERNATIONALLY?

Currently we are only taking orders for the United States and Canada through our website. We do have a number of our products available also on Amazon. Keep in touch with us via our instagram or facebook page to get the news for when we do open international shipping through our website.

WHAT'S THE RETURN POLICY?

Playonna proudly offers a lifetime satisfaction guarantee on all products. Simply get in touch with us by phone, email or by the form available on site. Provide us with your order information and we will work to ensure your total satisfaction with your purchase.

DO YOU OFFER BULK DISCOUNT AND/OR WHOLESALE PRICING?

No. While we do not currently offer wholesale pricing, we may have this option available in the future. Please fill out the form on Contact Us page if you are interested. We will reach back out once the wholesale opportunity is open.